:root{--navy:#1f3a5f;--navy-2:#2b4c78;--teal:#2a9d8f;--teal-soft:#e3f4f1;--bg:#f4f6f9;--card:#fff;--text:#1c2430;--muted:#64748b;--line:#e2e8f0;--amber:#b7791f;--amber-soft:#fdf3e1;--red:#c0392b;--red-soft:#fdecea;--radius:12px}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font:15px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;background:var(--bg);color:var(--text);min-height:100vh;display:flex;flex-direction:column}
main{flex:1;width:100%}
.wrap{max-width:1180px;margin:0 auto;padding:0 20px}
a{color:var(--navy-2)}
h1{font-size:26px;margin:0 0 4px;letter-spacing:-.01em}
h2{font-size:17px;margin:0 0 14px}
.muted{color:var(--muted)} .small{font-size:13px} .mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}
.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}
.demo-banner{background:#fff4d6;color:#7a5200;border-bottom:1px solid #f0d58a;text-align:center;padding:8px 16px;font-size:13px}
.topbar{background:var(--navy);color:#fff;margin-bottom:28px}
.topbar-inner{display:flex;align-items:center;justify-content:space-between;height:64px;gap:12px}
.brand{display:flex;align-items:center;gap:10px;color:#fff;text-decoration:none;font-weight:650;font-size:17px}
.brand small{display:block;font-weight:400;font-size:12px;opacity:.75;margin-top:-2px}
.nav{display:flex;align-items:center;gap:18px}
.nav a,.linklike{color:#dbe6f3;text-decoration:none;font-size:14px;background:none;border:0;cursor:pointer;padding:0;font:inherit}
.nav a:hover,.linklike:hover{color:#fff}
.inline{display:inline}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:20px;margin-bottom:20px;box-shadow:0 1px 2px rgba(15,23,42,.04)}
.auth-card{max-width:420px;margin:24px auto 40px;padding:32px}
.stack{display:flex;flex-direction:column;gap:14px;margin:18px 0}
label{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:600;color:#334155}
input,select{font:inherit;font-weight:400;padding:10px 12px;border:1px solid #cbd5e1;border-radius:8px;background:#fff;color:var(--text);min-height:42px;width:100%}
input:focus,select:focus{outline:2px solid #9cc3e8;border-color:var(--navy-2)}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;font:inherit;font-weight:600;font-size:14px;padding:10px 16px;border-radius:8px;border:1px solid #cbd5e1;background:#fff;color:var(--text);text-decoration:none;cursor:pointer;min-height:42px;white-space:nowrap}
.btn:hover{background:#f8fafc}
.btn.primary{background:var(--navy);border-color:var(--navy);color:#fff}.btn.primary:hover{background:var(--navy-2)}
.btn.ghost{background:transparent}
.btn.danger{color:var(--red);border-color:#f1c4bf}
.btn.small{padding:5px 10px;min-height:32px;font-size:13px}
.alert{padding:12px 14px;border-radius:8px;margin:12px 0;font-size:14px}
.alert.error{background:var(--red-soft);color:#8e2a20}.alert.ok{background:var(--teal-soft);color:#1d6b61}.alert.info{background:#e8f0fb;color:#1f3a5f}
.error-text{color:var(--red)}
.demo-creds{margin-top:20px;padding:14px;border:1px dashed #e0c36a;background:#fffbea;border-radius:8px;font-size:13px;display:flex;flex-direction:column;gap:4px}
.demo-creds code{font-size:12.5px}
.page-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin-bottom:18px;flex-wrap:wrap}
.page-head p{margin:0}
.stats{display:flex;gap:10px}
.stat{display:flex;flex-direction:column;align-items:center;min-width:92px;padding:10px 14px;background:#fff;border:1px solid var(--line);border-radius:10px;text-decoration:none;color:var(--text)}
.stat b{font-size:20px}.stat span{font-size:12px;color:var(--muted)}
.stat.active{border-color:var(--navy);box-shadow:inset 0 0 0 1px var(--navy)}
.filters{display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding:14px}
.filters label{flex:0 0 auto}.filters .grow{flex:1 1 280px}
.results-meta{margin:-6px 2px 10px}
.table-wrap{overflow-x:auto;padding:0}
table.orders{width:100%;border-collapse:collapse;font-size:14px}
table.orders th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:600;padding:12px 16px;border-bottom:1px solid var(--line);background:#f8fafc}
table.orders td{padding:12px 16px;border-bottom:1px solid var(--line);vertical-align:top}
table.orders tr:last-child td{border-bottom:0}
table.orders tbody tr:hover{background:#fafcff}
td.patient{font-weight:600}
tr.dim td{opacity:.55}
.badge{display:inline-block;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}
.badge.shipped{background:var(--teal-soft);color:#1d6b61}.badge.progress{background:var(--amber-soft);color:var(--amber)}.badge.error{background:var(--red-soft);color:var(--red)}
a.track{display:inline-block;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:13px;text-decoration:none;color:var(--navy-2);border-bottom:1px dotted}
.empty{text-align:center;color:var(--muted);padding:40px}
.pager{display:flex;justify-content:center;align-items:center;gap:14px;margin:10px 0 30px}
.grid-2{display:grid;grid-template-columns:1.3fr 1fr;gap:20px}
.grid-2 .card{margin-bottom:20px}
.actions{display:flex;gap:6px;flex-wrap:wrap}
.copy-row{display:flex;gap:8px;margin-top:10px}.copy-row input{font-family:ui-monospace,monospace;font-size:12.5px}
.footer{display:flex;justify-content:space-between;flex-wrap:wrap;gap:8px;color:var(--muted);font-size:13px;padding-top:20px;padding-bottom:28px}
@media (max-width:760px){
  .wrap{padding:0 14px}
  .topbar{margin-bottom:18px}.brand small{display:none}.brand{font-size:15px;line-height:1.2}.nav{gap:12px}.nav a,.linklike{font-size:13px}
  h1{font-size:22px}
  .grid-2{grid-template-columns:1fr;gap:0}
  .stats{width:100%}.stat{flex:1;min-width:0}
  .filters .btn{flex:1}
  .filters label{flex:1 1 45%}
  table.orders thead{display:none}
  table.orders,table.orders tbody,table.orders tr,table.orders td{display:block;width:100%}
  table.orders tr{padding:12px 14px;border-bottom:1px solid var(--line)}
  table.orders td{border:0;padding:3px 0;display:flex;gap:12px;justify-content:space-between;text-align:right}
  table.orders td::before{content:attr(data-label);color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.04em;text-align:left;flex:0 0 auto}
  td.patient{font-size:15px}
  .auth-card{padding:22px;margin-top:8px}
}

/* ---- v2: nav badges, forms, tickets, queues, chat ---- */
.nav a.current{color:#fff;font-weight:600}
.nbadge{display:inline-block;min-width:18px;padding:0 6px;margin-left:5px;border-radius:999px;background:#e8604c;color:#fff;font-size:11px;font-weight:700;line-height:18px;text-align:center;vertical-align:1px}
textarea{font:inherit;font-weight:400;padding:10px 12px;border:1px solid #cbd5e1;border-radius:8px;width:100%;resize:vertical;color:var(--text)}
textarea:focus{outline:2px solid #9cc3e8;border-color:var(--navy-2)}
.form-card{max-width:760px;margin:0 auto 24px}
.form-actions{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap}
.inline-label{flex-direction:row;align-items:center;gap:8px}.inline-label select{width:auto}
.row-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
fieldset{border:1px solid var(--line);border-radius:10px;padding:12px 14px;margin:0}
legend{font-size:13px;font-weight:600;color:#334155;padding:0 6px}
.radio-group{display:flex;gap:16px;align-items:center}.radio-group label,.check{flex-direction:row;align-items:center;gap:8px;font-weight:500}
.radio-group input,.check input{width:auto;min-height:0}
.mods{display:grid;grid-template-columns:1fr 1fr;gap:6px 20px}
.mod-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:4px 0}
.mod-row select{width:110px;min-height:36px;padding:6px 8px}
.hidden{display:none!important}
.order-summary{display:flex;flex-wrap:wrap;gap:12px 28px;align-items:center;padding:12px 14px;border-radius:10px;background:#f1f5fb;border:1px solid #dbe5f2}
.order-summary div{display:flex;flex-direction:column}
.row-actions{white-space:nowrap}.row-actions .btn{margin:0 2px 2px 0}
tr.unread td{font-weight:600}
.badge.st-open,.badge.st-new{background:#e8f0fb;color:#1f3a5f}
.badge.st-waiting,.badge.st-received,.badge.st-in_progress{background:var(--amber-soft);color:var(--amber)}
.badge.st-closed,.badge.st-entered,.badge.st-completed{background:var(--teal-soft);color:#1d6b61}
.badge.st-declined{background:var(--red-soft);color:var(--red)}
.thread{display:flex;flex-direction:column;gap:12px;margin-bottom:20px}
.bubble{max-width:760px;background:#fff;border:1px solid var(--line);border-radius:12px;padding:12px 16px}
.bubble.staff{align-self:flex-end;background:#eef6f5;border-color:#cfe8e4}
.bubble header{display:flex;gap:10px;align-items:baseline;margin-bottom:4px}
.bubble .body,.prewrap{white-space:pre-wrap}
.tabs{display:flex;gap:4px;margin-bottom:14px;flex-wrap:wrap}
.tabs a{padding:7px 14px;border-radius:999px;text-decoration:none;color:var(--muted);font-size:14px;font-weight:600}
.tabs a.active{background:var(--navy);color:#fff}
.queue{display:grid;grid-template-columns:repeat(auto-fill,minmax(360px,1fr));gap:16px}
.queue-item{margin:0}.queue-item.rush{border-left:4px solid var(--red)}
.queue-item header{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-bottom:10px}
.details{display:grid;grid-template-columns:140px 1fr;gap:8px 14px;margin:10px 0 14px}
.details.compact{grid-template-columns:110px 1fr;font-size:14px}
.details dt{color:var(--muted);font-size:13px}.details dd{margin:0}
ul.plain{margin:0;padding-left:18px}
.status-form{display:flex;gap:8px;flex-wrap:wrap;align-items:center;border-top:1px solid var(--line);padding-top:12px}
.status-form select{width:auto;min-height:36px}.status-form input{flex:1;min-width:160px;min-height:36px}
.photos{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:14px}.photos img{width:160px;height:120px;object-fit:cover;border-radius:8px;border:1px solid var(--line)}
.dash{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:20px}
.dash .stat{align-items:flex-start;padding:14px 16px}.dash .stat span{font-size:13px}
.dash .stat.hot{border-color:#e8604c;box-shadow:inset 3px 0 0 #e8604c}
h2.mt{margin-top:18px}
/* chat */
.chat{position:fixed;right:20px;bottom:20px;z-index:50}
.chat-fab{display:flex;align-items:center;gap:8px;background:var(--teal);color:#fff;border:0;border-radius:999px;padding:12px 18px;font:inherit;font-weight:700;box-shadow:0 6px 20px rgba(15,23,42,.25);cursor:pointer}
.chat-fab span{display:inline-grid;place-items:center;width:22px;height:22px;border-radius:50%;background:rgba(255,255,255,.25)}
.chat[data-open="true"] .chat-fab{display:none}
.chat-panel{width:380px;max-width:calc(100vw - 24px);height:560px;max-height:calc(100vh - 40px);background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:0 12px 40px rgba(15,23,42,.25);display:flex;flex-direction:column;overflow:hidden}
.chat-panel[hidden]{display:none}
.chat-head{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;background:var(--navy);color:#fff}
.chat-head small{display:block;opacity:.75;font-size:12px}
.chat-close{background:none;border:0;color:#fff;font-size:24px;cursor:pointer;line-height:1}
.chat-log{flex:1;overflow-y:auto;padding:14px;display:flex;flex-direction:column;gap:10px;background:#f7f9fc}
.msg{max-width:88%;padding:9px 12px;border-radius:12px;font-size:14px;white-space:pre-wrap;line-height:1.45}
.msg.bot{background:#fff;border:1px solid var(--line);align-self:flex-start;border-bottom-left-radius:4px}
.msg.user{background:var(--navy);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}
.msg.typing{color:var(--muted)}
.chat-order{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-top:8px;padding:8px;border-radius:8px;background:#f1f5fb;white-space:normal}
.chat-actions{display:flex;flex-direction:column;gap:6px;margin-top:10px;white-space:normal}
.chat-actions .btn{justify-content:flex-start}
.chat-suggest{display:flex;gap:6px;padding:8px 12px 0;flex-wrap:wrap;background:#fff}
.chat-suggest button{font:inherit;font-size:12px;border:1px solid var(--line);background:#fff;border-radius:999px;padding:4px 10px;cursor:pointer;color:var(--navy-2)}
.chat-form{display:flex;gap:8px;padding:10px 12px;background:#fff}
.chat-form input{min-height:38px}
.chat-note{margin:0;padding:0 12px 10px;font-size:11px;color:var(--muted);background:#fff}
@media (max-width:760px){
  .row-2,.mods,.dash{grid-template-columns:1fr}
  .queue{grid-template-columns:1fr}
  .details{grid-template-columns:1fr}.details dt{margin-top:6px}
  .nav{gap:10px;flex-wrap:wrap;justify-content:flex-end}
  .topbar-inner{height:auto;min-height:64px;padding-top:8px;padding-bottom:8px}
  .chat{right:12px;bottom:12px}
  .chat-panel{height:calc(100vh - 24px)}
  td.row-actions{justify-content:flex-end;flex-wrap:wrap}
  td.row-actions::before{content:none}
}

/* ---- v3: return labels ---- */
.alert.warn{background:#fff4d6;color:#7a5200;border:1px solid #f0d58a}
.usage{padding:8px 14px;border-radius:10px;background:var(--teal-soft);color:#1d6b61;font-size:14px}
.usage b{font-size:18px}.usage.none{background:var(--red-soft);color:#8e2a20}
.check.addr{align-items:flex-start;padding:6px 0;font-weight:500}.check.addr input{margin-top:3px}
.addr-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px 14px;margin-top:10px}.addr-grid .span2{grid-column:span 2}
.order-checks{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));gap:4px 14px;max-height:220px;overflow:auto}
.badge.lb-approved{background:var(--teal-soft);color:#1d6b61}.badge.lb-pending{background:var(--amber-soft);color:var(--amber)}
.badge.lb-declined,.badge.lb-failed{background:var(--red-soft);color:var(--red)}.badge.lb-voided{background:#eef1f5;color:var(--muted)}
.usage.approval{border-color:var(--amber);background:var(--amber-soft)}
.decline-note{color:var(--red);margin-top:4px;max-width:260px}
.lq-item{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:16px;padding:14px 0;border-top:1px solid var(--line)}
.lq-item:first-of-type{border-top:0}
.lq-actions{display:flex;flex-direction:column;gap:8px}
.lq-actions textarea{width:100%;min-height:54px}
.decline-form{display:flex;flex-direction:column;gap:6px}
@media (max-width:900px){.lq-item{grid-template-columns:1fr}}
.label-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}
.label-grid{display:grid;grid-template-columns:1fr 340px;gap:24px;align-items:start}
.label-preview{display:flex;flex-direction:column;gap:10px}.label-preview iframe{width:100%;height:520px;border:1px solid var(--line);border-radius:8px;background:#fff}
.limit-form{display:flex;gap:6px}.limit-form input{width:80px;min-height:32px;padding:4px 8px}
@media (max-width:760px){.label-grid,.addr-grid{grid-template-columns:1fr}.addr-grid .span2{grid-column:auto}.label-preview iframe{height:360px}}

/* ---- v4: recommender ---- */
.rec-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.1fr);gap:20px;align-items:start}
.rec.top{border:2px solid var(--teal)}
.rec-head{display:flex;justify-content:space-between;gap:10px;align-items:flex-start}
.rec-head h2{margin:2px 0 0;font-size:20px}.rec-rank{font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--teal)}
.rec h3{font-size:14px;margin:14px 0 6px}
.askus{columns:2;padding-left:18px}
.phi-note{margin-top:0}
.disclaimer{margin-top:0}
@media (max-width:900px){.rec-layout{grid-template-columns:1fr}.askus{columns:1}}

.badge.checking{background:#eef1f5;color:var(--muted)}